JOIN OUR TEAM!

FOUR

 POSITIONS TO FILL

Personal Lines Customer Service Representative

 

Marketing Specialist

Commercial Customer Service Representative

Receptionist

Prior insurance experience is optimal but not necessary!

Personal Lines Customer Service Representative

FULL TIME POSITION NEEDED

DUTIES AND RESPONSIBILITES:

  • Possess knowledge of insurance industry changes and trends

  • Maintain and develop product knowledge through participation in educational opportunities.

  • Comply with Agency Procedures & Adhere to agency service standards and timelines.

  • Utilize agency technology and software applications including agency management systems, document management systems and workflows (TAM management system & ACS Comparative rating system)

 

QUALIFICATIONS:

  • High school diploma or equivalent

  • Current Michigan Property & Casualty License

  • Team oriented

  • Demonstrated job stability

  • Time management skills

  • Computer skills

  • Multi-tasking skills

  • Critical thinking skills

MARKETING SPECIALIST

FULL TIME POSITION NEEDED

DUTIES AND RESPONSIBILITES:

  • Posses knowledge of insurance industry changes and trends 

  • Maintain and develop product knowledge through participation in educational oppertunities

  • Comply with Agency Procedures and Adhere to agency service standard and timelines

  • Utilize agency technology and software applications including agency management systems, document management systems and workflows

  • Backup Account Managers when needed

  • Collaborate with producers and other team members to address client service need

  • Adhere to the new business and renewal marketing process 

  • Work with producer and account manager to obtain required data throughout the marketing process

  • Assist in the preparation of summary, proposal and other documents

  • Review policies and other documents for quality assurance requirements in accordance with agency procedures

  • Identify and convey account rounding and cross sell opportunities

  • Recognize referral opportunities and submit prospects as appropriate

  • Assist producers with new business prospecting activities

  • Assist in Colleague Development

  • Perform other duties as assigned by management

 

QUALIFICATIONS:

  • High school diploma or equivalent

  • Team Oriented

  • Demonstrated job stability

  • Time management skills

  • Computer skills

  • Multi-tasking skills

  • Critical thinking skills

Commercial Customer Service Representative

FULL TIME POSITION NEEDED

DUTIES AND RESPONSIBILITES:

  • Provide exceptional customer service

  • Answering customer questions & concerns in an effective manner.

  • Making changes & updating policies as needed

  • Possess knowledge of insurance industry changes and trends

  • Networking with clients to build & maintain relationships

  • Maintain and develop product knowledge through participation in educational opportunities.

  • Comply with Agency Procedures & Adhere to agency service standards and timelines.

  • Utilize agency technology and software applications including agency management systems (TAM), document management systems and workflows

  • Re-market existing accounts

  • Back-up New Business when needed

  • Collaborate with producers and other team members to address client service needs.

  • Adhere to the commercial lines guidelines and processes

  • Assist in the preparation of summary, proposal and other documents

  • Review policies and other documents for quality assurance in accordance with agency procedures.

  • Identify and covey account rounding and cross sell opportunities.

  • Perform other duties as assigned by management.

 

QUALIFICATIONS:

  • High School Diploma or equivalent

  • Michigan Property & Casualty License

  • Team oriented

  • Demonstrated job stability

  • Time management skills

  • Computer skills

  • Multi-tasking skills

  • Critical thinking skills

JOIN OUR TEAM

APPLY TODAY

 
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