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POSITIONS

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Commercial Lines Customer Service Representative​

​Commercial Lines New Business Marketing Specialist

Personal Lines Customer Service Representative

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Prior insurance experience is optimal but not necessary!

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Commercial Lines Customer Service Representative

FULL TIME POSITION NEEDED

DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service

• Answering customer questions & concerns in an effective manner.

• Making changes & updating policies as needed

• Possess knowledge of insurance industry changes and trends

• Networking with clients to build & maintain relationships

• Maintain and develop product knowledge through participation in educational opportunities.

• Comply with Agency Procedures & Adhere to agency service standards and timelines.

• Utilize agency technology and software applications including agency management systems (TAM), document management systems and workflows

• Re-market existing accounts

• Back-up New Business when needed

• Collaborate with producers and other team members to address client service needs.

• Adhere to the commercial lines guidelines and processes

• Assist in the preparation of summary, proposal and other documents

• Review policies and other documents for quality assurance in accordance with agency procedures.

• Identify and covey account rounding and cross sell opportunities.

• Perform other duties as assigned by management.

QUALIFICATIONS:

• High School Diploma or equivalent

• Michigan Property & Casualty License

• Team oriented

• Demonstrated job stability

• Time management skills

• Computer skills

• Multi-tasking skills

• Critical thinking skills

COMMERCIAL LINES NEW BUSINESS MARKETING SPECIALIST

FULL TIME POSITION NEEDED

DUTIES AND RESPONSIBILITIES:

• Posses knowledge of insurance industry changes and trends 

• Maintain and develop product knowledge through participation in educational opportunities

• Comply with Agency Procedures and Adhere to agency service standard and timelines

• Utilize agency technology and software applications including agency management systems, document management systems and workflows

• Backup Account Managers when needed

• Collaborate with producers and other team members to address client service need

• Adhere to the new business and renewal marketing process 

• Work with producer and account manager to obtain required data throughout the marketing process

• Assist in the preparation of summary, proposal and other documents

• Review policies and other documents for quality assurance requirements in accordance with agency procedures

• Identify and convey account rounding and cross sell opportunities

• Recognize referral opportunities and submit prospects as appropriate

• Assist producers with new business prospecting activities

• Assist in Colleague Development

• Perform other duties as assigned by management

QUALIFICATIONS:

• High school diploma or equivalent

• Team Oriented

• Demonstrated job stability

• Time management skills

• Computer skills

• Multi-tasking skills

• Critical thinking skills

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Personal Lines Customer Service Representative

FULL TIME POSITION NEEDED

DUTIES AND RESPONSIBILITIES:

·         Possess knowledge of insurance industry changes and trends

·         Maintain and develop product knowledge through participation in educational

          opportunities.

·         Comply with Agency Procedures & Adhere to agency service standards and timelines.

·         Utilize agency technology and software applications including agency management systems,

          document management systems and workflows (TAM management system & ACS

         Comparative rating system)

QUALIFICATIONS:

·         High school diploma or equivalent

·         Current Michigan Property & Casualty License

·         Team oriented

·         Demonstrated job stability

·         Time management skills

·         Computer skills

·         Multi-tasking skills

·         Critical thinking skills

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APPLY TODAY

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